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Common queries answered

Frequently asked Questions

The general freight transit time is 7-15 days, and special cases may be around 20 days. If you need to check the shipping status of your order, please click here Track Your Order

Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you. Read our Shipping Policy page for estimated shipping time.

Please send an email to the customer service mailbox to change the delivery address within 48 hours after the order is paid.

We take maximum care in packaging and shipping your orders, but if your order arrives damaged, please notify us within 30 days of delivery. Please provide us with details and, if possible, pictures of the damaged item and the packaging. Our customer support team will assist you in resolving the issue, which may involve providing a replacement or issuing a refund, depending on the circumstances.

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we accept returns within 30 days from the date of delivery. The item must be in its original condition, unused, and with all original tags and packaging. Please refer to our Returns Policy page on our website for detailed instructions on how to initiate a return and any specific requirements or limitations.

If you need to make changes or cancel an order after it has been submitted, please contact our customer support immediately. We will do our best to accommodate your request. However, please note that once an order has entered the processing or shipping stage, changes or cancellations may not be possible. Our customer support team will guide you through the available options and assist you accordingly.

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BLUE STAR TRADING LIMITED RM C,6/F,WORLD TRUST TOWER 50 STANLEY STREET CENTRAL HK
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